AG & T offer a wide range of call center service including voice (inbound and outbound calls) and non-voice (data entry and or email/chat support).
• Technical support
• First level help desk
• Customer care
• Inbound sales
• Generate sales leads
• Set appointments
• Surveys (including statistical analysis and political surveys)
• Seminar and conference invitations
• Social media specialist
• Virtual assistant
The telemarketing industry is a growing industry with most companies having an annual growth between 6.5% and 8%. This is due to businesses that are becoming increasingly aware of the need for market information and the desire to reduce customer turnover rates in a hard hit economy. A significant trend in this industry is the growing number of clients who wish to outsource telemarketing functions to client companies instead of developing such infrastructure in-house.
Virtually every company, both large and small require some form of telemarketing at some point. Often it is a survey to determine customer satisfaction or awareness. Sometimes it is effectively communicating an upcoming event such as a conference.
Other companies wish to know if telemarketing is a feasible method of sales generation. One of the new uses for call centers is in first level help desk services. About 75-80% of all technical problems faced by end customers can be solved by non-technical customer service representatives who are familiar with a computer or technical system and who have a scripted set of procedures to solve most common occurring problems. This is where an outsourced call center can save a client a large amount of money and allow a reduction in personnel needed on call 24 hours-a-day.
AG&T plans to enter into two market segments. First, we will work in the customer service industry since they have high demand to cater their customer’s concern at all times. We also will be working as a first level help desk for a number of small high-tech companies.
IT Capabilities and Data Security:
• Dialer Software
• 3 Server Dialers
• CCTV cameras
• Paperless environment
• 100% call recording
• Remote monitoring
• Answering Machine Detector
• Direct-Inward Dial
Accountability – Acknowledging and assuming responsibility for actions, products, decisions, and policies. It can be applied to both individual accountability on the part of employees and accountability of the company as a whole.
Balance – Taking a proactive stand to create and maintain a healthy work-life balance for workers.
Commitment – Committing to great product, service, and other initiatives that impact lives within and outside the organization.
Community – Contributing to society and demonstrating corporate social responsibility.
Empowerment – Encouraging employees to take initiative and give the best. Adopting an error- embracing environment to empower employees to lead and make decisions.
Innovation – Pursuing new creative ideas that have the potential to change the world.
Integrity – Acting with honesty and honor without compromising the truth.
Ownership – Taking care of the company and customers as they were one’s own.